How does it feel when your management decides to take action after everything is over?
They react to the crisis and have no plans of controlling the crisis. That’s the horrifying truth about businesses in general. You won’t find them thinking of a possible crisis but, struggling to identify a solution for the crisis after it has happened.
I remember this incident where I was part of the management team. I had a conclusive plan B for a particular project, in case the initial one fails. However, my team members convinced me there was no need for the same. The development team working on the project also felt I was not convinced with them completely. I gave up explaining the need for plan B irrespective of their techniques and their expertise.
When disaster struck, it was really bad. The client wanted the project done in a matter of days, and we had issues from bad server to a few other major bugs that had entered the system. We did not have a crisis management plan but, we definitely had a crisis. We reacted, and that too badly.
Where did we fail?
We failed to understand that we need a plan to take action against disaster, and not react once the damage is done. Calling multiple meetings, postponing the current projects, and walking around with a tense face is not going to help combat the disaster. You need a concrete plan.
I have my own startup growth program, where I now help startups plan for every situation so that you don’t need to shut down immediately after starting up.
I have, after a lot of thought and research, curated a list of issues that show your management to be reactive.
Top small & big Business Management Problems and Solutions
Signs you have a reactive management
- You know there is going to be a situation where the budget that you have planned will not be feasible to complete the project. However, the management decides not to have a contingency fund amount kept aside. They, instead spend all that they have in the project, leaving nothing for emergencies
- When there is a crisis, the company has no idea how to deal with it. when planning any project, they don’t pay heed to have a plan or a process that can help you deal with emergencies. For instance, a change in the political or economic situation can affect your business heavily. Despite the knowledge, you don’t know what you will do in such cases
- The management calls a lot of meetings but, they don’t actually work upon the plans that you have suggested. They are looking for quick results and faster growth but, don’t want to deal with the foundation that needs to be defined for a good growth process
- They are not very responsive to the issues. In some cases the management needs to take a call immediately but, they prefer to do that after taking everything into account, which delays the matter for the company. Eventually, reputation suffers. There has to be an immediate call that you need to take if you want to help keep the project afloat.
If these are some of the signs that you have been seeing, then you ought to take corrective actions. I have been personally dealing with a lot of companies, startups especially, where I have suggested how they can have a plan to combat crisis and be more proactive. Here are my tips on how you can take a proactive approach towards any situation.
Tips to be Proactive
- The Stephen Covey method is a great way to handle your day and be more organized. There are four quadrants and you need to put your tasks into these quadrants for better management.
- The first quadrant: urgent and important matters
- The second quadrant: not urgent but important matters
- The third quadrant: urgent but not important
- The fourth quadrant: not urgent not important
- When you define all your tasks and put them each into a quadrant, prioritizing becomes easier.
- That’s how the top management should deal with all the things.
Manage your Time Effectively
Like everyone else, you have only 24 hours to a day, and of that only 6-8 hours go into completing productive work. Make sure you have prioritized the most important and highly urgent tasks in this period. You have to take out some time to manage the entire day, which is when you will have time to finish all your tasks.
When you are dealing with important but not so urgent tasks, define a plan for each one of them.
In case of the deadline-driven projects:
- Have a process that will help you finish them on time
- The defined plan will ensure that you don’t have to give up on the important but not so urgent tasks while finishing the deadline tasks
When the processes, methodology and plans are ready, you won’t face any issues dealing with them and would have better contingency plans and budget.
Communicate to Resolve
It is important that you communicate all aspects of the project or your daily work with your team. As a management, you ought to have a catch-up session with the team members so that you know whether or not they are facing any difficulty, and it will help you understand if there is a crisis that you need to approach immediately.
In some cases, there are issues that the developers may not tell you. this is true for the IT companies. The catch sessions will reveal these cracks early on, and will tell you what actions you need to take.
Make sure you are open to communicate, and your developers are at ease talking to you about their issues, the day-to-day problems and all the client-related issues that they might be facing. This is true for every other business as well.
Define the Process
A well-defined process should be in place if you want to effectively manage your team, and be proactive towards the staff and the projects.
With a good process, the pressure is reduced majorly, and you will feel that the responsibility is divided among all the people within the team.
The process will also help create growth opportunities for the people within the team, which will help with retention and eventual growth for your company.
A proactive company will always think growth, and be able to scale better. I have always seen that the proactive companies understand opportunities better than the others, and they are good at grabbing them.
We at GED have a team-building and startup growth program that helps companies to understand how they can create a difference within their company, and build a proactive approach. Through this, I help companies to understand how to manage their time, where they are failing, and how best to gather their resources to improve their offering.
Schedule an appointment for my consultancy today, and get my startup ready program to build your startup in a better way.