Unlearn to Learn: Things that will improve customer experience
I had learnt in the past that customer is the king. For a long time, my business mantra remained that, and I spent half my time evolving on this mantra.
Going Beyond Delivery: A Restaurant that took Experience to the Next Level
I used to always believe that delivery is the one experience that any service provider can offer. However, a recent incident proved me wrong. Let me begin by narrating this
How a Small Episode at Starbucks Taught Me an Important Lesson in Customer Experience?
I am still roaming in the United States of America, and I am actually gaining rich experience. While I was in Ohio State Highway, USA, I saw Starbucks and decided
A recent experience on delivering happiness
I am currently traveling in the United States of America. I have always talked about incidents in the past, and today would love to share an incident from the present
How effective communication helps get things delivered on time? Few effective communication methods
I remember this incident, not so long ago, where we were traveling to Kerala. We had hired a cab service for travel within Kerala. The driver of the cab spoke