I had learnt in the past that customer is the king. For a long time, my business mantra remained that, and I spent half my time evolving on this mantra. However, I realized that when I kept the customer at the centre of everything, it definitely ruined some part of
I used to always believe that delivery is the one experience that any service provider can offer. However, a recent incident proved me wrong. Let me begin by narrating this amazing experience, as I would love to call it before I conclude my thoughts on the same. So, it was
I am still roaming in the United States of America, and I am actually gaining rich experience. While I was in Ohio State Highway, USA, I saw Starbucks and decided to pick my coffee-on-the-go. After placing my order, and collecting my cup, I decided to stop at the popcorn store
I am currently traveling in the United States of America. I have always talked about incidents in the past, and today would love to share an incident from the present that changed my thought process completely. I walked into this store called KOHL’s in Milwaukee City, Wisconsin State, USA. While
I remember this incident, not so long ago, where we were traveling to Kerala. We had hired a cab service for travel within Kerala. The driver of the cab spoke only Malayalam and only one of my colleagues could follow it. On the way we asked him to stop for